Who are Veck Fasteners?
Veck Composite Fasteners Ltd (referred to simply as Veck Fasteners for the purposes of this document) are a supplier of bonding fasteners and related products. In addition, we offer a flexible design, development and bespoke manufacturing service which can offer a more diverse range of parts which may or may not be of a bonding fastener type. We operate from our UK office based in Dorchester in Dorset, UK.
What information we collect
To work with you effectively, we will need your name, your job title, your job role, the name of the company you work for and other contact details like email address, telephone number and your physical address. We will also record information on what products we have supplied to you and those that you have expressed an interest in. We use our IT systems to then record our interactions with you such as enquiries, purchase orders, phone calls, meetings and emails.
How we use your information
We use the information about you for the on-going maintenance of your account with us, for occasional mail shots (including revised editions of our pricelist catalogue) and to remind us about any previous interactions we have had with you.
Who we share your information with
The information we record about you will be accessible to a limited number of Veck Fasteners employees. We do not share your contact details with any third party supplier.
How we keep your information safe and secure
Online privacy and security is the most important aspect of any customer service and we take it extremely seriously. We use a variety of the latest technologies and procedures to protect your personal information from unauthorised access, destruction, use or disclosure. All data is stored in a Customer Relationship Management and Accounts database, and only Veck Fasteners employees based at our Dorchester office have access to this data. No employee apart from a Marketing Manager and Accounts Manager can export or delete your information.
If circumstances arise where we process data on your behalf, we will delete and remove it completely from our servers the instant the processing is completed. Any data stored at Veck Fasteners is secure on our own servers and media. We do not store credit card data or similar sensitive data, which we only require on a ‘per transaction’ basis and this information is securely disposed of immediately after use.
Your rights to the data we hold about you
If at any stage you need to ask us any question about the data we hold about you, please put your query in writing by email to firstname.lastname@example.org.
How long do we keep your information for
We’ll keep your personal information for as long as we need it to provide information on Veck Fasteners products and services. We may also keep it to comply with our legal obligations, resolve any disputes and enforce our rights. These reasons can vary from one piece of information to the next and depend on the products or services you’re signed up to, so the amount of time we keep your personal information for may vary. In all cases, our need to use your personal information will be reassessed on a regular basis, and information which is no longer required for any purposes will be disposed of.